1. Introduction
Tahsin Investments & Co Limited ("TIC") is a Limited Liability Company registered in the Masdar City Free Zone, Abu Dhabi, United Arab Emirates, under Economic Licence No. MC 12779. TIC operates the TIC mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. TIC is not authorised by the UAE Securities and Commodities Authority, ADGM FSRA, DIFC DFSA, or any other financial-markets regulator as a broker, investment adviser, or portfolio manager; all content in the App is provided for informational and educational purposes only.
By using the App, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our services, we may collect:
- Account Information: Name, email address, phone number, and password.
- Profile Information: Language preference, avatar, and display name.
- Subscription Information: Subscription tier (Free, Pro, Elite), payment history, and transaction records.
- Broker Connection Data: If you choose to connect a trading account via MetaApi, we collect your MetaApi account credentials to display your trading data. We do not execute trades on your behalf.
- Communication Data: Messages you send through our support channels.
2.2 Information Collected Automatically
When you use the App, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
- Usage Data: App interactions, screens viewed, features used, and session duration.
- Analytics Data: We use PostHog for product analytics to understand how users interact with the App. Analytics can be disabled by the user from the app's Settings screen.
- Network Information: IP address and general geographic location (country/region level only). The App does not access device GPS or request location permission.
2.3 Information from Third Parties
- Payment Processors: If you subscribe to a paid tier, our payment processor (RevenueCat / Apple / Google) provides us with transaction confirmation. We do not store your credit card or payment method details.
- MetaApi: If you connect a broker account, MetaApi provides us with your trading account data (balances, positions, trade history) as authorized by you.
2.4 AI Interactions
When you use the AI chat assistant or AI-generated signals, your prompts and the generated responses are retained to improve service quality, prevent abuse, and for safety review. AI prompts may be processed by third-party AI inference providers under their respective privacy policies. Do not submit sensitive personal data, passwords, payment card details, or credentials for third-party platforms in AI chat.
2.5 Information We Do NOT Collect
The App does not collect: precise GPS location, device contacts, calendar data, photos, microphone input, biometric data, or credentials for third-party trading platforms (MT4/MT5 broker connections via MetaApi are initiated with credentials you enter, which are transmitted to MetaApi and not stored by TIC).
3. How We Use Your Information
We use the information we collect to:
- Provide Services: Deliver trading signals, price alerts, educational content, and community features.
- Manage Accounts: Create and maintain your account, process subscriptions, and authenticate your identity.
- Push Notifications: Send you trading signals, price alerts, and important updates via push notifications (with your consent).
- Improve the App: Analyze usage patterns, diagnose technical issues, and develop new features.
- Customer Support: Respond to your inquiries and resolve issues.
- Security: Detect and prevent fraud, abuse, and security threats.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
3A. Subscriptions and Auto-Renewal
Paid subscriptions (Pro and Elite tiers) are processed and billed by Apple via the App Store or Google via Google Play. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time through your Apple ID settings or Google Play account. Deleting your TIC account does NOT automatically cancel an active subscription; you must cancel separately through the relevant store. Refunds are handled under Apple's or Google's refund policies; TIC does not process refunds directly.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party services that help us operate the App, including PostHog (product analytics), RevenueCat (subscription management for Pro / Elite tiers), MetaApi (optional — broker account connectivity when the user opts in), Expo (push notification delivery), and Google Firebase Cloud Messaging (Android push delivery).
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: When you explicitly authorize us to share information.
5. Data Storage and Security
- Your data is stored on secure servers hosted in the European Union (AWS eu-north-1, Stockholm).
- We use encryption in transit (TLS/HTTPS) for all data transmission.
- Passwords are hashed using industry-standard algorithms (bcrypt).
- We implement rate limiting, input validation, and other security measures to protect against unauthorized access.
- Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Account Data: Retained as long as your account is active. When you delete your account (in-app via Settings, or at tahsininvestmentsco.com/app/delete-account), personal data is soft-deleted immediately and permanently purged 30 days later by an automated cron job. You may request immediate erasure by contacting support within that 30-day window.
- Usage Analytics: Aggregated and anonymized analytics data may be retained indefinitely.
- Push Tokens: Removed when you uninstall the App or revoke notification permissions.
- Transaction Records: Retained for 7 years as required by UAE financial regulations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Receive your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
- Object: Object to processing of your data for certain purposes.
To exercise these rights, contact us at [email protected].
8. Push Notifications
We use Expo Push Notifications to deliver real-time alerts including trading signals, price alerts, and important updates. You can manage notification preferences in your device's system settings or the App's notification settings screen. Push notification tokens are stored securely and associated with your user account. Tokens are automatically removed when you uninstall the App.
9. Children's Privacy
The App is not intended for, directed at, or marketed to anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. Trading, investing, and the financial content in the App are for adults only. If we discover that a person under 18 has provided us with personal information, we will delete it promptly. Parents or guardians who believe a minor has registered an account can contact [email protected] and we will delete the account and its data within 30 days.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the European Union where our servers are located. We ensure appropriate safeguards are in place for such transfers.
11. Third-Party Links
The App may contain links to third-party websites, broker platforms, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. The "Last Updated" date at the top indicates when the policy was last revised.
13. Financial Disclaimer
TIC provides financial education and market commentary for informational purposes only. TIC is registered in the Masdar City Free Zone, Abu Dhabi under Economic Licence MC 12779 — a free-zone trade licence, not a regulated financial-services authorisation. TIC is not licensed by the UAE Securities and Commodities Authority, ADGM FSRA, DIFC DFSA, or any other financial-markets regulator to act as a broker, investment adviser, or portfolio manager, and does not execute trades, hold client funds, or manage accounts on behalf of users. Trading involves substantial risk of loss. Past performance does not guarantee future results.
14. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Company: Tahsin Investments & Co Limited
- Registered office: VD — First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates
- Free zone licence: Masdar City Free Zone Economic Licence MC 12779 (expires 13 February 2027)
- Website: https://tahsininvestmentsco.com